Position: Customer Service

Work location: Suzhou

Number of recruits: 1 person

Work experience: 1 year

Education: Junior college

operating duty:

1. Responsible for customer consultation, reception, and service of the company;

2. Able to promptly and effectively handle customer inquiries, returns, refunds, exchanges, complaints, and other issues;

3. Responsible for tracking and providing feedback on customer orders, ensuring timely delivery, improving customer satisfaction, and reducing return rates;

4. Assist in telemarketing, online market research, customer follow-up, and other related work;

Job requirements:

1. Experience in e-commerce platforms or store customer service is preferred;

2. Strong language organization ability and fast typing speed; Be meticulous, patient, proactive, and responsible in work;

3. Proficient in using computer office software; Backend operations.

Work remuneration:

1. Upon joining, employees are required to pay medical and social insurance contributions;

2. The working atmosphere is good, providing afternoon tea and overtime meals in the evening;

3. According to the company's operating conditions, there will be a fixed annual salary increase;

4. Distribute year-end bonuses, seniority bonuses, birthday gifts, marriage and childbirth gifts, and holiday benefits;

5. Free medical examination once a year;

6. Irregular gatherings and relaxed team building activities;

7. Equity incentives: The company is based on long-term development and provides equity incentives for outstanding employees with high performance and strong abilities, closely combining the personal interests of employees with the long-term interests of the company's development.